Crickex Com Privacy Policy – Your Data Is Completely Safe With Us

Welcome to crickex com. We believe privacy is a fundamental right. When you use crickex com, we take full responsibility for protecting the information you share with us.

This privacy policy explains what data crickex com collects, why it collects it, how it is stored, and the circumstances under which it may be shared. This policy applies to our website, mobile app, and all related services.

By using crickex com, you agree to this privacy policy. If you have any objections, please contact us before using the platform.

Crickex com collects two types of data — information you provide directly and information collected automatically.

Directly Provided Information:

• Name, mobile number, and email address (at registration)
• National ID number or birth certificate (for KYC verification)
• Payment-related details such as Mobile Pay/Nagad number
• Bank account details (for large withdrawals)
• Information you share when contacting support

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Which sections of the platform you visited and for how long
• Which games you played and how often
• Login time and location data

Crickex com uses your information only for specified purposes. It is never used for anything else without your consent.

• Account management: Creating your account, keeping it active, and ensuring its security.
• Payment processing: Processing deposits, withdrawals, and transactions.
• Customer Support: To address your questions and resolve any issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: Meeting regulatory and authority requirements.
• Service Improvement: Improving platform standards and user experience.
• Personalized Offers: Showing promotions and bonuses tailored to your preferences.

Crickex com never sells your personal data. However, in certain limited circumstances, information may be shared with specific parties.

Your data may be shared with:

• Payment providers: To process transactions with Mobile Pay, Nagad, Rocket, or your bank.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Security Experts: Third-party verification for fraud prevention.
• Gaming License Authorities: Upon request from regulatory authorities.

Crickex com uses cookies on its website and app. Cookies are small files stored in your browser that help improve the site's functionality.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand and improve how the site is used.
• Marketing Cookies: To show relevant ads and offers.

You can disable cookies through your browser settings, though some features may not function properly as a result.

Crickex com applies the highest technical standards to protect your data. Our security framework follows international best practices.

• 256-bit SSL encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): Prevents unauthorized access to your account.
• Firewall Protection: Protects our servers from external attacks.
• Regular security audits: Audited by third-party security experts.
• PCI-DSS Standard: Payment information is protected with the highest level of security.
• Data Backup: Regular backups to prevent data loss.

Crickex com does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Active Account Information: For as long as your account remains active.
• Transaction records: 5–7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Support Conversations: Automatically deleted after 2 years.
• Log & Access Data: 1 year.

If you request account closure, all data will be permanently deleted once the applicable retention period has ended.

You have rights over your information at crickex com. We respect those rights and are committed to helping you exercise them.

To exercise these rights, email us at: privacy@crickexcom.pro

Crickex com strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• A national ID may be requested if there is any doubt.
• If an underage account is discovered, it will be closed immediately and all associated data will be deleted.
• Parents who have concerns are welcome to reach out to us.

Crickex com works with a number of trusted third-party services that help operate the platform.

• Game Providers: International-standard game software companies that operate under their own privacy policies.
• Payment gateway: Trusted payment services for secure transactions.
• Analytics Tools: To understand and improve site functionality.
• KYC Providers: Authorized institutions for identity verification.

These third parties receive information solely for specific tasks and are bound by strict confidentiality obligations.

Crickex com may update this Privacy Policy at any time. If significant changes are made, you will be notified via email or a platform notification.

• The date of the latest update will always be shown at the top of the page.
• 30 days' notice will be given before any major changes.
• If you do not agree to the updated policy, you will have the option to close your account.

Contact us for any privacy-related questions, complaints, or requests.